Effective Date: 11/09/2025

At Maple Leaf Restaurants, Bakeries & Coffee, customer satisfaction is our top priority. This Refund and Returns Policy explains how we handle cancellations, refunds, and returns.

1. Food & Beverage Orders

• Once an order is prepared and delivered, it cannot be returned due to food safety regulations.
• If there is an error with your order (wrong item, missing item, or quality concern), please contact us immediately at 📞 +966 50 572 8371.

2. Refund Eligibility

Refunds may be issued in the following cases:

• Order was not delivered
• Incorrect item delivered
• Food quality did not meet reasonable standards

3. Process for Refunds

• Contact us within 2 hours of receiving your order.
• Provide your order number, receipt, and a description of the issue.
• Approved refunds will be processed within 5–7 business days to your original payment method.

4. Bakery & Café Retail Items (Non-Food)

• Non-food packaged items (e.g., merchandise, packaged bakery goods) can be returned within 7 days of purchase if unopened and in original condition.
• Proof of purchase (receipt) is required.

5. Contact for Refund & Returns

📍 Prince Sultan St, Al Shamalia, Khobar, Saudi Arabia
📞 +966 50 572 8371
📧 info@mapleleafksa.com

We are committed to providing high-quality food, drinks, and customer service at Maple Leaf Restaurants, Bakeries & Coffee.